tk 33 Privacy Policy

tk 33 collects the following types of information to ensure user convenience and security:

1.1 Registration and Identity Information

When creating an account, your full name, date of birth, email address, mobile number, and username are collected. Information from anyone under the age of 21 is not knowingly collected.

1.2 Financial Transaction Information

During deposits and withdrawals, bKash, Nagad, Rocket, or Upay mobile banking numbers are stored, and for bank transfers, relevant account information is stored. Full card numbers or PIN codes are never collected or stored.

1.3 Identity Verification Information

For account verification purposes, a photo of your National ID (NID) or passport, a selfie photo, and relevant documents as proof of address may be requested.

1.4 Technical and Usage Information

Your device's IP address, browser type and version, operating system, time spent on the site, pages visited, and links clicked are automatically logged.

1.5 Cookies and Tracking Technologies

Cookies are used on the tk 33 website to help improve site functionality, manage sessions, and remember your preferences. Cookies can be disabled from browser settings, but this may limit some features of the site.

Collected information is used only for the following purposes:

• Account registration, identity verification, and ensuring service delivery
• Processing financial transactions and preventing fraud
• Providing information about bonuses, promotions, and VIP rewards
• Managing customer service and providing technical support
• Maintaining platform security and integrity
• Meeting legal obligations and resolving disputes
• Improving services and analyzing user experience

Your information will not be used beyond the purposes stated above and will not be used for third-party marketing purposes without your explicit consent.

tk 33 does not sell or rent users' personal information to third parties. However, in certain circumstances, limited information may be shared with the following parties:

3.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and approved banks to complete deposits and withdrawals.

3.2 Technology Service Providers

Limited information may be shared with contracted technology partners for site hosting, security, analytics, and customer service management. These partners are contractually bound to uphold our privacy standards.

3.3 Legal Obligations

tk 33 may be required to disclose information under a court order, a lawful request from an investigating authority, or applicable law.

tk 33 applies industry-standard technical and organisational measures to protect your information:

All data transmission is secured through SSL (Secure Socket Layer) encryption. Data stored on servers is encrypted and passwords are kept in hashed form. Only authorised staff can access your information when required for specific tasks.

OTP verification is used during account login. Use a strong password to keep your account secure and do not share your login details with anyone.

To learn more about our commitment and efforts in data protection, visit the About Us page.

Collected information is retained for as long as your account is active. Even after an account is closed or deactivated, some information may be kept for a specified period for the following reasons:

• To meet legal or regulatory obligations
• To be used as evidence in cases of fraud or disputes
• To comply with applicable provisions on retaining records of financial transactions

Once the retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified.

Every registered user on the tk 33 platform has the following rights regarding their personal information:

6.1 Right to View and Correct Information

You can log in to your account at any time to view stored information and correct any inaccurate details from the profile section.

6.2 Request to Delete Information

Unless there are legal or security obligations, you may request that your personal information be deleted when closing your account.

6.3 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time. This can be done via the unsubscribe link in emails or through live chat.

6.4 Right to Data Portability

Upon request, the core information stored in your account will be provided in a structured format.

To exercise any of the above rights or for any questions about your information, contact us 24/7 via live chat or email.

The tk 33 platform is for persons aged 21 and above only. Information from minors is not knowingly collected, stored, or processed. If it becomes known that a user is under 21, their account will be closed immediately and the associated information will be deleted.

Our Responsible Gaming section describes in detail the age verification process and our efforts to protect minors.

The tk 33 website may connect to third-party payment gateways or other services. These external services have their own privacy policies and tk 33 is not responsible for their practices. It is advised to read the terms of a payment service before accessing it.

tk 33 reserves the right to amend this Privacy Policy as needed. For significant changes, registered users will be notified by email or through a notice on the site. Continued use of the site after any changes will be considered acceptance of the revised policy.

If you have any questions about changes to the policy or wish to clarify any information-related matter, contact us via live chat or at [email protected].

If you have any questions, concerns, or complaints about this Privacy Policy, contact the tk 33 customer support team:

• Live Chat: Support available 24/7 in Bengali and English
• Email: [email protected]

For general questions, visit our FAQ section — it has answers to many common questions about accounts, payments, and privacy.